Frequently Asked Questions
Everything you need to know about bringing Diorama home.
What is the typical shipping timeframe for furniture?
Standard furniture orders are processed within 3-5 business days. Depending on your location, delivery typically takes 7-14 business days via our white-glove shipping partners.
Do you offer international shipping?
Currently, Diorama ships exclusively within the continental United States and Canada. We are working on expanding our logistics to international destinations soon.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that large furniture pieces may be subject to a 15% restocking fee.
Are your materials sustainably sourced?
Yes, we prioritize sustainability. Our wood is FSC-certified, and we use recycled textiles and non-toxic finishes across our entire home collection.
Can I track my order in real-time?
Once your order ships, you will receive a confirmation email with a tracking link. For large freight items, our carrier will call you to schedule a specific delivery window.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm for larger purchases.